Delivery & Returns
How will my order be sent to me and how long does delivery take?
We aim to dispatch orders within 1-2 working days.
Lampshades, Ceiling Shade & Cushion Covers are made to order and therefore we aim to dispatch those within 5 working days.
Please allow extra time around Christmas.
Orders are dispatched by either 1st class Royal Mail, Signed For, Special Delivery or International Tracked/Signed.
You will receive an email notification when your order is dispatched.
Once dispatched, our standard delivery times are based on Royal Mail:
- UK: 1-3 working days
- EU: 5-10 working days
- US: 10-15 working days
- Rest of World: 10-20 working days
International orders can take longer if they are held up at customs.
Please note, deliveries over Bank Holidays and Christmas will take longer than the time advised due to postal delays.
Our lampshades/ceiling shades & cushion covers are handmade by us and made to order soon after your order is placed, therefore they are non-returnable and non-refundable. Please ensure that you place your correct order as mistakes cannot be rectified afterwards, thank you. Swatches are available to purchase from our website.
All other products are returnable. If you wish to return a product, please contact us within 14 days of receiving your order.
Refunds are only processed after inspection by us.
Returns will only be accepted in all of the following conditions:
- The product is unused/unwashed and in their original sale condition
- The product is smoke, perfume and pet hair free
- The product is in the original untorn packaging with all tags attached and leaflet enclosed
- You have contacted us within 14 days of receiving the product
- You have returned the product to us within 14 days of contacting us
If the product is not returned in the above condition, then we will not be able to process the return and the product will be returned to you at your expense.
All return postage is at the customer's expense.